Privacy Policy – www.igonenatural.com

IgoneNatural presents this document in compliance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter GDPR).

OWNERSHIP

IgoneNatural informs you that the personal data collected via any electronic registration form on this website will be stored in one or more files owned by IGONENATURAL:

Igone Amoztegui Solano | NIF: 72707407Z
Registered Address: Igonenatural, Pla.de.quart Polígono 5, Parcela 25, 03430 Onil (Alicante)
Phone: +34 661 021 117 | Email: info@igonenatural.com

The personal data collected via the related request forms will be included in the file named "Clientes-IgoneNatural", owned by IGONENATURAL. This data will only be used to provide you with information regarding the activities carried out by IGONENATURAL (social media, news, products, services, etc.), or to manage the services you have requested, all handled in accordance with the law. You may exercise your rights to access, rectify, delete, or object, upon verifying your identity, by submitting a written request to IGONENATURAL at the address mentioned above.

Data is collected through the website www.igonenatural.com by IgoneNatural - Igone Amoztegui Solano, who is responsible for its processing. The information provided by users is limited to what is strictly necessary to deliver the services offered on this website (e.g. handling enquiries, online sales, complaints, etc.).

PURPOSE

The purpose of collecting personal data will be stated specifically on each electronic registration form. In general, the personal data you provide will be used to respond to your enquiries or requests.

Users may complete registration forms by importing basic profile data from their social media accounts. If preferred, forms can also be completed manually.

The main purpose of the data file is to manage user registrations and cancellations and to carry out technical checks for the correct operation of the website. Furthermore, the data controller reserves the right to send periodic commercial information (as stated in the file registered with the Spanish Data Protection Agency), via digital or traditional means, from either IgoneNatural or its partners (including other IgoneNatural websites), but only if you have expressly requested and authorised it. No commercial communication will be sent without your consent.

In such cases, the data controller guarantees that your data will never be sold, transferred, or otherwise made available — in full or in part, temporarily or permanently — to any third-party company without your express consent.

If any data transfers are foreseen in the future, they will only take place with your prior and express approval.

Quality Control: IgoneNatural - Igone Amoztegui Solano may send satisfaction surveys by email. Users may also choose to publish a review of the service they received.

All such publications will remain anonymous and serve only as reference for the services provided by each medical or wellness specialist.

User Comments: IgoneNatural - Igone Amoztegui Solano reserves the unilateral right to refuse to publish offensive, xenophobic, racist, pornographic, discriminatory or otherwise morally or legally inappropriate content.

Users are strictly prohibited from engaging in the following actions (among others):
– Posting adverts for other websites, brands, or products.
– Publishing comments unrelated to the products or services received.
– Posting texts, images, videos, or software that may damage the devices of IgoneNatural - Igone Amoztegui or other users, or that infringe third-party copyright.

In all cases, users are solely responsible for the accuracy and truthfulness of the data they provide. Any misrepresentation may result in legal consequences for which the user will be held liable.

IgoneNatural may collect and/or store the following information about visitors or users of this website:
– The domain name and/or IP address of the Internet Service Provider (ISP), for statistical purposes.
– The date and time of access, to track peak usage.
– The referring URL, to measure the effectiveness of marketing campaigns.
– The user’s operating system, browser type and screen resolution, to tailor website design.
– The number of visitors to each section of the website, to improve content and user experience.

This data may be gathered through both the hosting server and via Google Analytics, a web analysis service provided by Google, Inc., headquartered at 1600 Amphitheatre Parkway, Mountain View, California, CA 94043, USA. All data is anonymous and is never associated with any identifiable individual.

HOW WE PROTECT YOUR DATA

We are committed to protecting your personal data. We apply appropriate technical and organisational measures to secure your personal information and privacy, and we review these measures regularly. Your personal data is protected using a combination of physical, logical, and administrative safeguards, including access controls to manage how your data is processed and handled.

We also ensure that our staff are properly trained in data protection. Our procedures may require proof of identity before releasing personal information.

In line with our security and confidentiality guarantee, we aim to provide the highest level of protection for your data. Therefore, all transactions are carried out in a secure server environment under SSL (Secure Socket Layer) protocol.

Within your personal account, you may update your personal information, addresses, product returns, gift lists, alerts, and more. Under the "Information" section, you may adjust your preferences on receiving newsletters or partner offers. Any changes require login with your credentials.

If you encounter any issues accessing your account, it may be due to your browser version or configuration. For help, please contact us on +34 661 021 117 or email info@igonenatural.com.

EXAMPLES OF INFORMATION COLLECTED

We may collect information in the following cases:

• Browsing or searching for products or services on our website.

• Placing an order through IgoneNatural.

• Downloading, streaming, or using content or services on a device or app.

• Providing data in "My Account" (you may have more than one account if you’ve used multiple emails or phone numbers).

• Interacting with Alexa or other voice services.

• Creating wish lists or gift registries.

• Participating in community features or reviewing/rating products.

• Activating product availability alerts.

This information may include:
Your name, address, phone number, payment details, age, location, IP address, listed contacts, email contents, voice recordings with Alexa, ID documents, tax details, device settings, WiFi credentials, etc.

EXAMPLES OF INFORMATION YOU CAN ACCESS

• The status of recent orders

• Your complete order history

• Personal information (name, email, password, communication preferences, address book…)

• Payment preferences (gift card balances, vouchers…)

• Email alert preferences (product availability, deliveries, reminders, newsletters…)

• Product recommendations and browsing history

• Your profile (product reviews, recommendations, reminders, etc.)

COOKIES POLICY

This website may use cookies — small data files created on the user’s device that store information such as the date and time of the last visit, the content layout selected during the first visit, or security settings for accessing restricted areas.

Users can disable cookies through their browser settings.

IgoneNatural is committed to maintaining absolute confidentiality of your personal data, using it only for the stated purposes. We have implemented necessary technical and organisational measures to ensure the security of your data and prevent unauthorised access, alteration, loss or processing — taking into account technological developments, the nature of the stored data, and potential risks.

We use both first-party and third-party cookies to improve our services — a common practice across most websites. By continuing to browse, you are deemed to accept our use of cookies. IgoneNatural also requests your consent to collect anonymous statistical data regarding your use of this website.

If you continue browsing, you expressly accept the installation of cookies in your browser, for the purposes mentioned. Sometimes, www.igonenatural.com may include links to external sites where this privacy policy does not apply.

IgoneNatural is not responsible for how third-party websites handle your personal data. We therefore recommend reviewing the privacy policy of each external site you may visit via links on our website.

Cookies are used to facilitate and enhance your browsing experience, by remembering your actions and display preferences. These are small, often encrypted, text files stored on your device, allowing the cookie manager to read the stored information upon future visits.

If cookies are disabled, certain features of the site may not be available.